Frequently asked
Questions we get asked most
How can I book a collection?
- Book through this website — it takes about ninety seconds.
- Message us on Facebook.
- Call us on 0191 654 0014 and we’ll arrange it for you.
What items do you accept?
A range of clothing and household items, as long as they are in good, wearable condition: clothes, shoes, accessories, perfumes, bags, books, CDs, DVDs, bedding, and household electrical items in good working order.
If you don’t post plastic charity bags, what should I put my clothes in?
Use your own bags or boxes. Or if you’d prefer, we can knock and you can hand them over at the door.
What happens to my donated items?
Donated clothes are sorted and graded in our warehouse. Depending on quality they are shipped abroad or sold to local organisations, and that’s what generates the money we pass to the charities.
My items don’t fit in one bag. What should I do?
Use as many bags and boxes as you need. Put them all together in one place on the collection day and our drivers will take the lot.
What if my bags haven’t been collected?
Call us on 0191 654 0014 or email info@collect4all.co.uk and we’ll arrange another collection for you.
Still stuck?
Call us on 0191 654 0014, mon–fri 09:00–17:00, or email info@collect4all.co.uk.
Book a collection